Desktop Engineer

Desktop Engineer

Morgan Stanley
London
Job Type:
Permanent
Salary:
£
91603
-£
104000
Closing Date:
02/12/21
Company Profile:

We are looking for Desktop Engineer to join a tier 1 investment bank for a 12-month contract (PAYE) based in London. Our client is a global market leader in investment banking, securities, investment management and wealth management services.

Primary Responsibilities:

The job role is for a desktop engineer with 1-2 years experience. Someone who demonstrates high levels of customer care and behavior at all times. Has proven technical ability in supporting hardware and software within a comparable Sales and Trading environment under SLA conditions. Reporting to the WSS S&T Service Manager with the day to day management of workload being managed by WSS S&T BUSS Team.

Responsibilities:

  • Effectively use and manage Service Now or other call management system to handle and update calls
  • Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service
  • Work across lines of service to ensure a coordinated approach to providing support for the customer.
  • Cooperate with other teams within our group and 3rd parties to ensure all services are delivered within service level targets and according to best practice.
  • Actively build and develop excellent working relationships with all members of the team to ensure a professional approach to day to day activities.
  • Support colleagues by sharing knowledge and assisting them in the successful delivery of common objectives
  • Identify ways of improving productivity and lowering costs which provides enhanced service value for accounts and business areas.
  • Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results.
  • Build all desktops and workstations to ensure stock levels are adequate to meet demand.
  • Installation and configuration of PCs, graphics cards, hard disks, memory, mice, keyboards, screens, printers and other components
  • Screen, prioritize and undertake site based related incident resolution and change activity in accordance with defined processes, procedures and local work instructions.
  • Maintain a tidy working environment
  • Offer problem solving solutions
  • Understand and adhere to Morgan Stanley Technology assets management policies and procedures through whole asset lifecycle

Skills required:

  • Knowledge of trade floor desks including multi-screen configurations
  • iPhone support experience: Build / deploy using MobileIron MDM; Installation, configuration and training
  • Good understanding / knowledge of the importance Trade floor environment
  • Excellent communication, interpersonal and customer care skills along with an attention to detail
  • Current experience supporting Windows OS and bespoke applications within a business environment
  • Technical ability supporting and maintaining hardware and peripheral devices; including break-fix
  • Proven technical ability in supporting video, audio, communications and IT hardware
  • An understanding of ITIL Service Support and Delivery disciplines and methodologies
  • Experience using a help desk call management system
  • Ability to work in an organised way to tight timescales whilst under pressure
  • Awareness of network infrastructure (cabling; configuration and release of IP address; etc.
  • Able to upgrade screen software driver, including analogue/digital force fix for graphics cards
  • Reliability/Focus/Ownership in seeing tasks through to their completion.
  • Proactive thinking and bring ideas to the table with regards to creating more efficient workflow within build room
  • Methodical and able to keep up to date reports on stock take inventory and ordering of stock
  • A+ qualification or equivalent minimum with a clear understanding of hardware and robust troubleshooting skills including software driver related issues is a plus

Service Hours covered Mondays 6am- 3pmTuesday-Friday: 6:30am-3:30pm2nd shift- Monday-Friday 10am-7pm

Closing Date:
02/12/21
Job Id:
8355_1635864707